CRM

We are the grease in the cogs

By Dave English

Powerful four minute video by professor and pilot Sidney Dekker introduces what we find when we stop looking at accidents, and instead study highly reliable organizations. It’s resilience: the ability to accommodate change and absorb disturbances without catastrophic failure. And it’s not about reducing negatives, but rather promoting positives. The four behaviors that resilient teams practice are: Don’t take past success as a guarantee of future safety. Keep a discussion of risk alive even when everything looks safe. Bring in different and fresh perspectives. Invite doubt, stay curious and openminded. Invest in safety when others say no. We are not error … Continue reading We are the grease in the cogs

Full United Airlines safety memo to pilots

By Dave English

Here’s the complete “brutally honest” safety memo sent to every United Airlines pilot this year. Lots of good points about airmanship, discipline and CRM: Date: January 9, 2015 SAFETY ALERT: Significant safety concerns Recent events in our operation have dictated that we communicate with all of you immediately. Over the past few weeks, our airline has experienced what we would categorize as major safety events and near-misses. In Flight Operations we have seen two events in close proximity to terrain (one resulting in a GPWS pull-up maneuver), an Undesired Aircraft State on departure and a low fuel state on arrival … Continue reading Full United Airlines safety memo to pilots

A very bad CRM book

By Dave English

I was so looking forward to The Pilot Factor: A fresh look into Crew Resource Management (2014) by Jean Denis Marcellin. Had heard about it online. Cool cover picture has airline pilot ripping off uniform shirt to show Superman costume underneath. Some glowing reviews on Amazon. Then I got the book and started reading. Oh dear. It’s a self-published stretched padded 100 pages with no original research, a limited understanding of CRM history, editing issues, no common thread, and no new personal insights. At the end all I really noticed was that there wasn’t a single mention of that pilot-turned-Superman from the … Continue reading A very bad CRM book