Zero errors is an impossible goal. What we should work on is catching our errors early. This is from a book on High Reliability Organizations (HROs):
It’s an excellent book, a classic. The latest (2015) edition is on Amazon
Zero errors is an impossible goal. What we should work on is catching our errors early. This is from a book on High Reliability Organizations (HROs):
It’s an excellent book, a classic. The latest (2015) edition is on Amazon