Powerful four minute video by professor and pilot Sidney Dekker introduces what we find when we stop looking at accidents, and instead study highly reliable organizations. It’s resilience: the ability to accommodate change and absorb disturbances without catastrophic failure. And it’s not about reducing negatives, but rather promoting positives. The four behaviors that resilient teams practice are:
- Don’t take past success as a guarantee of future safety.
- Keep a discussion of risk alive even when everything looks safe.
- Bring in different and fresh perspectives. Invite doubt, stay curious and openminded.
- Invest in safety when others say no.
We are not error makers messing up a safe system, we are the grease in the cogs that allows the machine to keep running. Safely.
